Terms and Conditions....

All of our classes offer huge amounts of fun however we do have a serious side and we do have rules which we urge you to read before booking because forest schools is a new concept to many. 

The beauty of forest schools, is we have a high staff to child ratio, because of the content of the classes e.g bow sawing, making fires. There is a huge amount of work involved in our lesson plans, we spend a lot of our time collecting resources and preparing the activities and we allocate our staff based on the booked figure. We take huge pride in offering a variety of activities to all of the children, week after week, year after year. If someone books and then for whatever reason wants to change their plans, it is likely we have already allocated the team and prepared and sourced our lesson plans. It is not always possible to refund you, so please be mindful of this before booking. We will try to be as accommodating as possible but we hope you understand we work very differently to many other Parent and Toddler Classes and Holiday Camps. Any manual changes made to your original booking will incur a £5 administration fee, so please be sure you want to book with us.      

We value your custom and thank you for taking the time to read.

Regards

Willow's Forest School Team   

   

Insurance

Willow’s Forest School is a limited company and holds full Public Liability Insurance and has Legal Protection. Please be aware that activities take place over rough natural ground and although we take every precaution to ensure safe play, accidents may occur. The staff are all First Aid Trained, DBS checked and we risk assess our site and put boundaries in place to ensure a safe experience for the children. Be prepared that your child will sometimes come home muddy and wet but they will have had a great day!

Bookings

When you book with us, you will find the kit list, maps, directions etc on the booking system or you can visit our website www.willowsforestschool.co.uk You will not receive this information by email. You will however receive a reminder 48 hours before your child attends with us. It is a requirement to fill in all the fields when using our booking system, failure to do so, will result in the cancellation of your booking, a refund minus a £5 administration fee will be processed.. Your refund will take approx 36 hours to be returned to your bank account.     

 

Ages

Our camps are unaccompanied and run from 1000-1600 for 5-11 years and 8-12 years. Our shorter camps run from 1000-1400 for children aged 4 years only. If a child is booked in the wrong session, your space will be cancelled and you will not be refunded..Our Parent and Toddler Classes are for 18 months to 4 years and are accompanied.

 

Clothing

We cannot stress enough how important it is to dress your children for a full day outside in the forest, so they can have a positive experience with us. We reserve the right to refuse entry and no refund will be granted if your child is not dressed correctly for a day in the forest. Please see our kit list. You will be given the option to return your child, dressed in the correct clothing for a fun day outside. Please note that even if it has not been raining, water proofs are essential for the activities the children participate in. In the summer months the children need to be wearing long sleeved t-shirts, long light weight trousers, protective footwear (no open toe sandals or crocs) and a summer hat. Please also apply insect repellent and sun cream lotion to your child before the session starts. Our staff are not authorised to apply lotions so please ensure it is applied previously. 

A polite request, please refrain from contacting us out of hours, the night before your child is due to attend our camps. We do not provide kits, so please ensure you have all you need in time. Thank you.

Toilets

We do have toilets and hand washing facilities in the woods - rustic style! We do expect your child to be able to attend the toilet without adult supervision. We have minimal changing facilities in the woods, so please refrain from booking if your child is not quite ready to manage independently. Thank you.   

 

Behaviour

We reserve the right to remove your child from our premises if negative or unkind behaviour persists. A refund will not be granted and we reserve the right to withdraw your child from future lessons at Willow's Forest School. We have a duty to protect all of our children and staff. We reserve the right to cancel your booking if a parent / guardian behaves in an unacceptable manner towards our staff, other parents or landowners. Inappropriate behaviour and offensive language is not tolerated and will result in an instant dismissal. It is the responsibility of the parent / guardian to abide by the rules set in place by the Landowners and the Management of Willow's Forest School, to ensure your child is escorted to and from our sites safely and causing minimal disruption. Failure to do so will result in an instant dismissal from Willow's Forest School Ltd at all of our sites.          

Weather

Courses will not run if the Met Office weather forecast shows a predicted wind speed (gust or continual speed) of 42mph or above for any part of the day, or if storms or heavy snow is forecast. In these circumstances we will make a decision to cancel by approx 1600 on the previous day. We will inform parents/guardians by email using the information you supply at booking. If we cancel because of adverse weather you will be offered a day in lieu.

Payment

​All classes must be booked through our on line booking system. If you do not have a booking reference you will not be on our register and you will be declined access to our classes.

Refunds & Cancellations

We will offer a refund if Willow's Forest School have to cancel a session due to staff sickness. We are not able to offer a refund if your child cannot attend, however subject to availability we may be able to offer an alternative session. This applies to all of our sessions. Additionally for those who have booked a space during the school holidays and wish to cancel we will refund the total based on giving us 10 working days notice. If you wish to cancel after this time and up to 24 hours beforehand we will refund you if we are able to re-book the space. If you cancel 24 hours beforehand or on the actual day no refund will be granted.

We do not refund if we have to cancel due to adverse weather conditions explained above under Weather. Our Adult classes are non refundable but we are very happy for you to transfer to an alternative workshop providing we have availability. Once you have booked onto our Parent and Toddler Classes, we allocate staff based on our booked figure, so we are not in a position to refund you unless another customer can take your space.  

 

Charges

Our booking system allows you to book classes of your choice and you are able to add yourself to our waiting lists. If you decide to swap your days to an alternative class, we will try to accommodate you. Please note this has to be processed manually by our administration team, so a £5 admin fee will be charged per transaction. Holiday Camps - if you are within the time range of cancelling your booking, this will still incur a £5 admin charge, which we will subtract from your total when refunding your total. It is a requirement to fill in all the fields when using our booking system, failure to do so, will result in the cancellation of your booking, a refund minus a £5 administration fee will be processed.                                                   Any changes made to your booking by our administration team will incur a £5 admin charge.       

Food

Children attending any of our holiday camps need to bring their own nut free healthy snack, a packed lunch and two drinks please. Lunch times start at 1200. Please pop a healthy snack into your child's coat pocket, so it is easily accessible. Parent and Toddler classes, feel free to bring in a healthy, nut free snack. Always bring a water bottle.  

 

Nuts

We have a NO nut policy so please do not allow your children to bring ANY foods containing nuts. The staff now check all packed lunches to prevent any risks. Foods that state "may contain nut traces" cannot be accepted at camp. 

 

Sickness

Please do not bring your child to attend forest school if he/she has been sick or has had diarrhoea within the previous 48 hours. We do wish your child a speedy recovery. If your child has either of the symptoms whilst at forest school, we will call you so you can collect your child. 

 

Insect repellent / Medication

Our staff are not authorised to give any medication to your child / children however we are able to assist with epipens and inhalers. Please ensure the 2 epipens are in date and are handed to the staff in a clear named plastic bag. We will ask the parent to sign them in and out. We regret we cannot accept the child unless they have 2 epipens that are in date. Please advise the team leader about the use of inhalers and insure the booking forms have all the details we require.   

In the summer months we do strongly advise to apply insect repellent and sun cream lotion to your child BEFORE the session starts. 

 

Drop off and Collection

We require your child to be on time and to be collected on time. Please ensure you know which venue you are attending as Willow's Forest School operates from 5 sites. Please contact us if you are running late for collection so we can reassure your child / children. A charge of £15 will be charged for every 5 minutes you are late, as our team have commitments too e.g their own childcare arrangements. If you are continuously late Willow's Forest School Ltd reserve the right to cancel your booking and you will not be able to attend any of our classes again. Please abide by the speed limit rules at our sites and be aware there will be small children and families in our car parks & possibly animals too.    

No Social Media

When you complete a booking form please indicate whether your child can appear on social media. If yes, we post on our website, Facebook and Instagram pages. If no, for us to be 100% sure we do not take photos we give the child a tabard to wear, this then indicates to the staff that no photos are to be taken. We can have many children all at one time, so to avoid any mistakes this system works really well and the children get to wear lovely tabards!   

Landowners

We have a fantastic relationship with all of our Landowners. Some of our sites have speed limits in place. Please abide by these when entering their land. They are there to protect the safety of yourself, other people, children and animals. If we receive a complaint from our Landowner, advising us our customers are driving carelessly and ignoring the signs or are being confrontational, this will result in an instant dismissal at all sites Willow's Forest School Ltd run from. Safety of our children and customers and their customers are paramount and we have zero tolerance when it comes to putting others at risk.             

Vouchers

If you receive one of our gift vouchers, you can use the whole value against any of our privately run sessions e.g term time classes or school holiday camps.. If your child attends our classes through their school, our gift vouchers are not transferable and cannot be used. Please contact us to book and we will give you your booking reference.  

Termination

In extreme cases Willow's Forest School Ltd hold the right to refuse your custom and persistent behaviour towards any of our team will result in legal action.    

Parent and Toddler sessions vs holiday camps.

If your child attends term time classes and then wishes to attend the holiday camps when 4 years old, please note the structure of the day is very different to the 1-2 hour sessions and could possibly be run by different staff. We advise for smaller children who are attending holiday camps for the first time to come along with a friend if you feel they may not adapt well. We will call you if your child is unsettled during the holiday camps however we will not offer a refund. .                       

Additional terms for our Parent and Toddler Classes

These classes run from 0955-1100 and 0955-1200. Please be at our entrances by 0955 as the sessions will start at 1000, so those attending our 1 hour sessions receive a full 60 minute session. We only offer a 1 hour session from the times stated.   

Ages

  • Our pre-school classes are for children aged between 18 months to 4 years old. All children are to be accompanied. Baby siblings of the paying child who are younger than 18 months can attend for free.

Payments / bookings

There are payment options. Payments are made per full term. We do not offer half term bookings. Visit the relevant page to book. If you opt for the 2 instalment scheme, please be aware you are committing to the full term but we are allowing you to pay in 2 stages. If you decide not to continue, you still need to pay the outstanding balance, as we allocate our teams per term.

Food

We offer a plain biscuit and marshmallow during the 2 hour session. The 1 hour session we offer a plain biscuit, as the fire and toasting takes place in the second hour. Please bring a drink in a named water bottle for your child.  

                                                 

Payback session

We allow one pay back session per full term, free of charge whether it be for the 1 hour or 2 hour session.. This means you can book an alternative session if you miss your booked session. No refunds are given if you miss a booked session.

Taster Classes

We do offer taster classes at a discounted rate if you would like to come along to find out more about us. Your child can attend one taster class only. If you cannot attend your booked taster, we will gladly transfer your session to the next available slot but you must advise us you cannot attend at least 24 hours before hand. If you attend a taster session and then you book the following term, but we have to canx this course, we will offer you a full refund or an an alternative class but you are not entitled to a refund of the taster session you previously attended. If you book more than one taster for the same child, your bookings will be cancelled and no refunds will be granted, as this will incur administration fees     

Sickness

Please do not bring your child to attend forest school if he/she has been sick or has had diarrhoea within the previous 48 hours. We do wish your child a speedy recovery. If your child has either of the symptoms whilst at forest school, we will call you so you can collect your child or we will ask you to leave the session.  

Baby siblings

We allow baby siblings under 18 months to attend for free, however we ask that 100% is given to the child you are accompanying especially at the fire circle. We adore babies but we cannot take any responsibility for them. Please notify us when your baby turns 18 months so we can guarantee a future space for them.

1 hour / 2 hour sessions 

Our 1 hour sessions are really suitable to our new comers and our very small children.  

If you have booked the 1 hour session and you wish to change to the 2 hour session half way through the term, please notify Amanda via email so an invoice for the difference can be sent to you. If you miss a 1 hour session you are not entitled to double up your session to a 2 hour session.

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© Willow's Forest School Ltd 2019

Registered in England and Wales with the registered number 9044392

VAT Registration 287677239

ICO ZA343691 

 

Registered address:

Willow's Forest School

Unit C 3 Fairoaks Airport, Chobham, Surrey GU24 8HU

info@willowsforestschool.co.uk

07734 188174

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Willow’s Forest School is a safe place for your child to learn & grow, with a connection to nature. We provide a holistic approach to outdoor learning designed to improve your child’s self esteem & confidence, whilst allowing them to develop social skills and build friendships, with seasonal, nature based activities. 

 

With a huge variety of outdoor activities for children (and some for adults too!) including Bush Craft, Mud Play, Whittling, Tree Climbing, Toasting Marshmallows and more, there is always something happening to fire up your child’s imagination. Willow’s Forest School has several locations across Surrey, including Guildford, Ottershaw, Chertsey and Hersham. We will be adding more locations during 2019.